Terms & Conditions

Pete Lewis Psychotherapy (PLP) terms and conditions as found in the client informed consent documentation.

Hours of Practice

All sessions are by appointment. See www.petelewis.com.au or www.the-journey.com.au for details.

Consultation Fees

  • Individual sessions: $170 per hour
  • Couples/family sessions: $210 per hour
  • Group therapy: $90 per person per session
  • Optional initial consultation (1.5 hrs): $255

Fees are all-inclusive except for travel costs, copies of records, or third-party services. Payment is due before or at the session.
We accept credit/debit card, cash, or EFT. Card payments incur a 2.25% surcharge.

EFT details:
ANZ Bank – Pete Lewis Psychotherapy
PayID: pete@petelewis.com.au
BSB: 012209 | Account No: 324960067
(Please include your invoice number as the reference.)

Missed Appointments

If you need to reschedule, please give at least 48 hours’ notice.

  • Less than 48 hours’ notice: 50% of the fee applies.
  • Less than 24 hours’ notice: full session fee applies.

NDIS and SIRA clients should refer to their respective cancellation policies.

Record Keeping and Privacy

To provide effective therapy, PLP keeps brief session notes in line with professional and legal standards. Records are stored securely for seven (7) years, after which they are permanently destroyed. AI-assisted tools may be used to transcribe or summarise session notes. Any temporary uploads for transcription are fully encrypted and anonymised, and data is not used for AI model training. Once transcribed, original recordings are deleted, and only secure summary notes are kept. All records remain the property of PLP, though you may request a copy at any time (an administrative fee may apply).

A security camera is installed in the session room to ensure safety during sessions and to maintain security when the room is unoccupied. Please ask any questions about the recordings before providing your consent. Recordings are treated with the same confidentiality as other therapy records, stored securely, and accessed only by authorised staff. They are not routinely reviewed and are destroyed after three months, or sooner if no longer required. Consent is given either by signing this document or by not raising concerns during your first session. You may withdraw consent at any time, and any recording will stop immediately. You may also request to see the camera’s location.

Complaints

If you have a concern, please discuss it first with your therapist. If you’re not satisfied, you can contact their professional body (ACA or PACFA) or make a formal complaint to the Health Care Complaints Commission (HCCC). An information sheet and Code of Conduct are available on request.